How many units do you manage?
(BASED ON 10 UNITS)
Incoming Rent Collection (ACH) Included
One time or recurring rent payments can be initiated by either the Landlord or Tenant. There is no charge to neither the Landlord nor Tenant for ACH payments.
Incoming Rent Collection (Credit/Debit Cards) 2.5% Convenience Fee (paid by tenant)
Accepting Credit/Debit Cards is optional. If the landlord decides to accept credit/debit cards, there is a convenience fee of 2.5% paid by the tenant. In addition to the convenience fee paid by the tenant, there is also a monthly security fee paid by the landlord totaling $8/month.
Outgoing Owner Payments (ACH) Included
Property Managers are free to transfer one ACH payment per month to each property owners. There is no charge for outgoing transfers.
Next Day Funding (optional) $25/month
Next day funding is available after an account has been opened for at least 120 days and is in good standing.
Secure Platform (SSL 256-bit encryption)
Data is stored on TrueRent's secure servers and are monitored 24/7/365 against hacks, botnets, phishing scams and other online threats.
Document Storage (Unlimited)
Unlimited document storage for leases, receipts, images and other important documents.
Maintenance & Work Order Tracking
Work orders can easily be created by the manager or tenant. Once a work order is created, the manager can assign the work order to a repair person/company at which point the repair person/company and tenant can coordinate their schedules. Additionally, all parties can communicate through the work order platform which can reduce coordination effort and frustration.
Setup rent to bill each period as specific time. For example, easily configure your tenant settings to automatically bill a tenant on the first of each month. Or setup rent to bill every two weeks. Recurring billing has a lot of flexibility that meets most billing requirements.
Prorated Rent Calculation
When adding a new tenant, TrueRent will calculate prorated rent based on the billing start date, recurring date and amount.
Set various alert types including rent due, delinquent rent, rent amount changes, lease expiration and more.
With one click the tenant portal can be turned on/off. If QuickPay is enabled, the tenant can pay rent online, view past transactions, communicate through the messaging system and create and track work orders.
With one click the owner portal can be turned on/off. If turned on, the property owner can view the information entered by the manager like transactions, reports, work orders and more.
General Ledger Tracking
Several states in the United States require a general ledger for tracking owner funds. TrueRent's general ledger can help satisfy this requirement. If a general ledger is not required, it's still very helpful for staying organized.
TrueRent Manager allows the Manager and Tenants to communicate with a simple easy to use messaging system. TrueRent Messenger will save time by cutting down on long winded phone calls or playing phone tag. Plus you will have a detailed record of communication saved within messenger.
Add your logo to statements
Give your property management business a professional touch by creating customized reports with your property management logo attached.
The address book is great for quickly and easily accessing contact information for both tenants and owners.
Quickly see who has not paid for the month by viewing the last 12 months of activity of all tenants on a single page. Snapshot also shows loan, and expense income activity on one page for each unit.
TrueRent offers a simple note taking option for each property, tenant, vendor, transactions and more. Keeping notes can help remind you of things you said and/or did in the past which can prove to be very valuable if any problem arises in the future.
QuickPay online rent collection is easy to set up and simple to use, and your tenants will love it! The application fee is $35 and is paid only once for each business checking account connected to TrueRent. Please note that only U.S.-based business checking accounts will be accepted.
Additional fees paid by the landlord
Rejected/Insufficient Funds Fee: $25 per incident. Chargeback Fee: $25 per chargeback (A chargeback fee is charged by the consumers bank when a debit is disputed by the consumer. The fee is passed directly to the landlord/merchant.)
Bank account changes will be assessed $45 per change. Example: Although very rare, when a landlord changes their bank account number where funds are deposited.
We offer the option for you to accept credit cards. There is a simple $8/month fee which is a security fee imposed by our processor.
Up to a 2.5% convenience fee is paid by the card owner (tenant).
Tenant and landlord distributions fund the next business day, so long as payments are made before 4:30 PM PST. Next Day Funding is only available for existing TrueRent accounts that are in good standing with at least 180 days of payment history. Excessive insufficient funds returns by tenants may disqualify an account, and not all accounts will qualify.
Tenants can complete an application online and are responsible for paying the $25 background check set up fee. You will be notified instantly when the application and reports are ready to review. The background check includes an Experian credit check, and National Criminal and Eviction History Check.
Primary users (managers/landlords) can grant individual login access to assistant managers in order to help manage selected properties.
Each unit includes one login ID to the tenant portal, allowing tenants to make online rent payments. Additional tenant portals can be added to each unit, allowing roommates to have individual tenant portal access to pay their portion of the rent online.