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FAQ's

Who designed and created TrueRent?

We get this question a lot. The answer is very simple. We are a group of dedicated property managers who have combined the benefits of owning rental property and the power of technology to maximize profits and streamline management. We designed TrueRent from the ground up to be the easiest and most powerful rental management software available.

Is my information shared?

Absolutely NOT! We value your privacy and ensure your data is secure and not shared.

Does TrueRent work outside of the US?

Absolutely, TrueRent can be used anywhere in the world. Global users can set the currency of their choice in the "Settings" section. (If you can’t find your currency please email support and we will add it for you.)

How long has TrueRent been around?

TrueRent was established in 2013. We are a group of motivated real estate investors and want to share our passion. We have a solid history and a bright future. Our users love TrueRent!

Who should use TrueRent?

TrueRent is designed for Landlords, Professional Property Managers, Tenants, Applicants and Owners.

Where is TrueRent Headquartered?

Our office is located in beautiful Redwood City, California (near the headquarters for Facebook, Apple, Google, etc.).

Will my information be Safe?

Yes. TrueRent takes great pride in preserving your privacy. Information is transferred via SSL (Secured Socket Layers) providing the highest-level 256-bit encryption. All information will be stored via our secure servers and backed up daily.

What if I want TrueRent to delete my information?

Go to the "Quick Links" section and click on "Account/Settings". There you can choose "Delete Account". Please note: once you choose the delete option, we will permanently delete your account and your information cannot be restored.

What if I need help with my account?

Simply email us at support@truerent.com with any questions you might have or to schedule a call. We have a great support team and will resolve your issue promptly!