We get this question a lot. The answer is very simple. We are a group of dedicated property managers who have combined the benefits of owning rental property and the power of technology to maximize profits and streamline management. We designed TrueRent from the ground up to be the easiest and most powerful rental management software available.
Absolutely NOT! We value your privacy and ensure your data is secure and not shared.
Absolutely, TrueRent can be used anywhere in the world. Global users can set the currency of their choice in the “Settings” section. Please note that at this time, rent collection only works in the United States and Canada. Tenant screening only works in the United States.
TrueRent is designed for Landlords, Professional Property Managers, Tenants, Applicants and Owners. We have several happy managers of homes, condos, apartments, mobile homes parks, marinas, storage facilities on board, and the software can be used anywhere that rent is collected.
Our office is located in beautiful Redwood City, California (near the headquarters for Facebook, Apple, Google, etc.).
Yes. TrueRent takes great pride in preserving your privacy. Information is transferred via SSL (Secured Socket Layers) providing the highest-level 256-bit encryption. All information will be stored via our secure servers and backed up daily.
Go to the “Quick Links” section and click on “Account/Settings”. There you can choose “Delete Account”. Please note: once you choose the delete option, we will permanently delete your account and your information cannot be restored.
Simply email us at firstname.lastname@example.org with any questions. We have a great support team and will resolve your issue promptly!
Yes, up to five managers can be added to an account for an additional fee.
Yes, our software can handle and allow the landlord/manager to track each roommate to determine who has paid and who has not paid. Each roommate will have individual access to their own tenant portal. TrueRent subscription cost is based on the number of units in the system. Each additional roommate will count as an additional unit for billing purposes. Please see the Pricing section for more details.
Standard funding takes 4 business days. Next day funding is available for established account holders.
We require 5-10 business days, but we can usually setup your account in less than 5 days depending on our team’s workload.
No, QuickPay will only work with a US/Canadian based Business Checking account.
Generally, we will only need a signed QuickPay application, a voided check and two recent bank statements. Additional documentation will be needed for accounts that process more than $100,000 in rent per month.
Unfortunately, to use QuickPay you will need a business checking or savings account. See the next question for a possible solution if you currently only have a personal checking or savings account.
Some cities or counties will allow a sole proprietor to establish a DBA or fictitious business name. Check with your local bank manager to see what they recommend for setting up a business checking account.
Yes, as long as you have the recipient’s bank routing and checking account number you can send funds from your QuickPay account. This is great for deposit refunds and all paying owners.
We charge $25 for funds processed which come back due to insufficient funds. Please note that multiple insufficient funds transactions could result in account termination.
Funds transfers are completed on the 4th business day. Meaning, if funds transfers are initiated on Monday, the deposit will occur on Friday. If funds are transferred on Tuesday, the deposit will occur the following Monday. Please note that holidays and weekends are excluded as processing days. Funds sent after 4:30pm (PST) are processed the next business day.
Yes! Accounts that have been established for 180 days or more in good standing will be eligible for next day funding. See the Pricing page for additional information on this service.
Credit cards payment funds the next business day.
Yes, you can accept only ACH or cards, or both.
Yes, TrueRent works for both US and Canadian bank accounts. We do not support other international banks at this time.
If you have a question or would like to dispute your report, please contact TrueRent via phone or email.
If you would like to update your contact information, please contact TrueRent via phone or email.
Tenant screening is available immediately after registration and account authentication.
Your social security is required so we can verify your identity and authenticate your account. Your social security number is passed directly to Experian for authentication. They will not run or check your credit for this process.
Experian will generate 4-5 questions from your credit file that only you will know the answer to. It’s very important to take your time when answering the questions since you will only have 3 attempts in a 72 hour period.
Unfortunately, Experian requires the account to be locked for 72 hours. Any additional attempts to authenticate within 72 hours will reset the 72 hour lock out.
Reports are ready instantly.
The applicant has the option not to share their report. However, if they choose to share and you don’t see the report, it’s most likely they forgot to click “Share”.
You can assist the applicant if they choose. However, they will need to make the screening payment and answer their authentication questions since they are the only one who will know the correct answers.